Frequently Asked Questions
Please read our FAQ before sending us a message.
If an item is faulty or damaged, we will replace it immediately. Please advise us upon receipt of goods if they are incorrect or damaged. All refunds and returns can be communicated directly with us via telephone or email. Refunds will be issued in the same tender as used for the purchase. Refunds and returns will be honoured if Fine Food of Margaret River is contacted within seven days of goods being received.
Contact details are 08 9755 5511 or firstname.lastname@example.org. If we are unavailable at the time, we will contact you as soon as possible.
We use Australia Post for our deliveries. We have discount rates based on weight and size. Our online shop will calculate the postage for you when your shopping is complete so that you are able to see the cost.
Payment online via VISA, MasterCard and AMEX are accepted.
Delivery in Australia can either be express of normal. Normal postage in Australia will depend on the location. Western Australia is usually up to five days. Central Australia is usually seven days. Eastern Australia can take up to two weeks for normal parcels. Express post can be used for urgent deliveries.
Once payment has been completed, good will be packed and shipped within three working days. If there is any delay, we will contact you immediately.
Yes, and invoice will be included with all goods dispatched.